ONTARIO SOCIETY OF OCCUPATIONAL THERAPISTS

Reporting to:                                     Executive Director

Position Type:                                   Permanent, Full Time, Hybrid

POSITION SUMMARY:

The Membership and Database Manager (MDM) delivers unparalleled customer service support to the organization's members, staff, and the public. The MDM is responsible for promptly addressing member and staff inquiries, facilitating online annual membership renewals, managing the organization's database, overseeing the organization’s websites, and organizational technology administration. This pivotal role reports directly to the Executive Director and requires an individual capable of upholding the integrity, accuracy, security, and reporting of the organization's membership database.

PRIMARY DUTIES AND RESPONSIBILITIES

DATABASE

• Maintain accurate member data and recommend and lead quality improvement initiatives.
• Design, develop, and coordinate annual membership renewal process including database structure, testing system, and addressing member inquiries that support access.
• Develop the annual membership recruitment strategy/plan.
• Participate in projects related to recruitment plan, implementation and evaluation.
• Analyze and report data.
• Research and provide recommendations for system improvements, new technology, and improved security and implement changes.
• Recommend and initiate new member benefits.
• Ensure data security and privacy.
• Develop and implement policies and procedures for database, security, and use of technology.
• Create the annual membership data profile.

INFORMATION TECHNOLOGY

• Contribute to the redesign and development of the organization’s websites through back-end development.
• Support staff, volunteers, and Board members relating to organizational soft and hardware.
• Work with vendors, contractors, and contributors.
• Explore new technology and present best options to incorporate into the organization.
• Implement new technology using change management principles and provide training.
• Develop and maintain current workflows for all systems and procedures.

CUSTOMER SERVICE

• Support, track, analyze, and report on members needs and inquiries.
• Proactively identify solutions to address members' needs and organizational gaps.
• Contribute to the development and implementation of the organization’s Strategic Plan and operational projects.

TECHNICAL SKILLS:

• Advanced Microsoft Office skills (e.g., Word, Excel, PowerPoint, Outlook, Teams, Dynamics, etc.).
• CRM/Database Management Software
• Experience with iMIS 2017 desktop database
• Experience with Google Analytics, SEO Analysis, Articulate, etc.
• Bachelor's degree in business administration, computer science, or any related field.
• 5 years or more of this field experience.

To apply for this position, please submit your report to mlofsky@osot.on.ca